‍

User agreement

By continuing to use our site, you agree to the placement of cookies on your device. If you choose not to receive our cookies, we cannot guarantee that your experience will be as fulfilling as it would otherwise be.

Processing your personal data: We may process your personal data in a secure manner that meets European Privacy Laws. As a company, we process under the concept of ‘legitimate interests’.

Therefore, when you provide your personal details to us, we ensure that your data is processed for a distinct purpose whilst ensuring that your interests, rights and freedoms have been thoroughly considered.

We will not use personal data for activities where our business interests are overridden by the impact on your privacy or other interests. We will carefully process the personal information you have supplied to us to conduct and manage our business, to provide relevant marketing communications, fulfil our service commitments and provide the best possible customer service whilst delivering a secure experience. If you are not happy about the manner in which we process your data, the ‘your rights’ section of this page provides details on how you can withdraw from processing.

We will not transfer your collected data to storage outside the European Economic Area (EEA) in compliance with requirements set by the General Data Protection Regulation.

By giving us your personal data to allow us to provide services to you, we will endeavour to keep your data secure. We pursue ongoing improvement in the methods used to transfer and store data, ensuring that we align with industry standards. Personal data may be stored securely on third party platforms which are used for marketing or operational purposes.

Retaining data: When storing data, we aim to retain the data for no longer than is necessary for the purpose in which it was obtained, with the objective to ensure the highest level of data accuracy. Where identified as inaccurate, data is either rectified or destroyed in a secure manner.

Data retention periods may vary between operational activities, with the business providing consideration as to the length of time data is held for on a case by case basis. Storage is done on cloud servers. When utilising platforms to fulfil our operational requirements, third party solutions may be used to store the data. As a company, we aim to utilise partners who have data centres within the European Economic Area (EEA).

Data sharing: We avoid sharing your personal data with third parties for marketing purposes, unless you have provided explicit consent for us to do so.

We may disclose your information in the following cases:

• To develop and create an improved customer experience. Often, this data is anonymised anyway.
• For a supplier to fulfil your experience gift operationally.
• We can disclose it if we have a legal obligation to do so, or to protect your or other people’s property, safety or rights.
• We can exchange information with specific third parties to protect against fraud or credit risks.Where data is transferred between systems, we ensure an encrypted connection is utilised.

We are PCI (The Payment Card Industry Standard) compliant when taking payments via the web, with all payment partners meeting the highest level of compliance (Level 1).

All of our associated websites maintain valid SSL certificates to allow secure connections from the web server to your browser, you will notice the padlock symbol is present within your search bar when browsing.Your rights In line with the General Data Protection Regulation, you have the following rights:

• Subject access request – To see what information we hold on you, send us a request on support@withjuno.com.
• Right to be forgotten – Once you know what personal information we hold on you, you can request us to delete the relevant information: send us a request on support@withjuno.com.
• Right to object from us processing your data – You can object to processing from direct marketing communications using our unsubscribe form. For other types of processing, please send us a request on support@withjuno.com.
• Right to correct your data – If any of your personal data we hold isn’t accurate, let us know and we’ll get it updated for you.We aim to comply with legislation and respond within thirty days of receiving personal data requests. These requests are handled by our Business Support department.

Third parties seeking access to an individual’s data should initially contact the individual regarding such requests.

Supervisory authority: We adhere to guidance from the ICO (Information Commissioner’s Office), who are the UK’s independent body that have been set up to uphold information rights. ICO have stated that In line with the GDPR, details we provide to you about how we process personal data must be:

• Concise, transparent, intelligible and easily accessible.
• Written in clear and plain language.
• Free of charge.

If you have a concern about information practices, you can raise your concerns with ICO.

‍